Shipping policy

Thank you for choosing PRYOR SHACOBY ANDRIA. As a professional online retailer of consumer electronic products based in the United States, we adhere to standardized order processing and logistics shipping procedures to ensure all electronic devices are properly packaged, safely transported and delivered to customers in intact and functional condition. The following official shipping policy governs all orders placed through our store.

1. Order Processing Time

Upon successful order confirmation and payment verification, our team will conduct product quality inspection, packaging and logistics arrangement for all consumer electronic orders within 1 to 5 working days. Saturdays, Sundays and official U.S. public holidays are excluded from the formal processing period.

During peak sales cycles, platform promotion events or inventory adjustment periods, order processing schedules may be moderately prolonged due to surging order volume. We will promptly send email notifications to all affected customers to inform them of updated processing progress and estimated shipping time once substantial delays occur.

2. Shipping Rates and Delivery Estimates

Logistics and shipping fees for each order are calculated comprehensively based on the electronic product’s dimension, weight, shipping destination and logistics service type. The exact shipping cost will be fully displayed and confirmed on the checkout page prior to order submission and payment.

The estimated delivery time for all standard shipping services of our consumer electronic products is 15 business days. All delivery timelines are reference values only. Actual delivery progress may be affected by multiple uncontrollable factors, including logistics carrier operational delays, customs clearance progress, extreme weather, regional logistics restrictions and statutory holidays.

3. Shipment Confirmation and Order Tracking

Once your order is picked up and dispatched by our cooperative logistics carrier, you will receive an official shipment confirmation email from our customer service mailbox. The email will contain your unique order tracking number and official inquiry entrance for real-time logistics monitoring.

Logistics tracking data will not be updated synchronously immediately after shipment. Normally, full tracking information will take 24 to 72 hours to be fully activated and displayed on the tracking system for customer inquiry.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, complete and valid recipient information including detailed shipping address, postal code and active contact number when placing orders. Please verify all shipping information carefully before completing payment to avoid delivery anomalies.

PRYOR SHACOBY ANDRIA assumes no responsibility for misdelivery, failed delivery or package return caused by incorrect, incomplete or invalid recipient information provided by customers. Any reshipping expenses incurred by address errors shall be borne independently by the customer.

5. Lost or Damaged Packages

If your electronic product package is confirmed missing during transit, please initiate a consultation and verification request with our customer support team within 5 calendar days after the scheduled estimated delivery date. We will cooperate with logistics carriers to investigate the lost package and provide feasible solutions such as re-delivery or verification processing.

Consumer electronic products are precision devices vulnerable to extrusion and impact damage. If you receive products with broken packaging, hardware damage, functional failure or accessory missing, please contact our support team within 48 hours after package receipt. You are required to provide clear pictures and short videos of the outer package, damaged product parts and complete accessories. Our team will evaluate the issue professionally and resolve after-sales problems efficiently.24

6. Electronic Product Care and Usage Notice

All consumer electronic products sold by our store are equipped with official user manuals and daily maintenance guidelines. Customers shall use, install, charge and maintain the products in strict accordance with the official specifications. Improper operation including unauthorized disassembly, private modification, non-standard charging, artificial collision, liquid ingress and improper storage will cause irreversible damage to electronic devices.

PRYOR SHACOBY ANDRIA will not bear after-sales liability for product failure, performance damage or service life reduction caused by human misuse and non-compliant use of products.

7. International Shipping and Customs Notice

For all international cross-border shipping orders, local customs authorities of the destination country or region may impose import tariffs, customs clearance fees, value-added taxes and other miscellaneous charges in accordance with local trade policies and regulatory standards.

All customs-related fees and additional inspection charges are the sole responsibility of the customer. The product price and shipping fee charged by our store do not cover any customs and import expenses. We will actively provide product declaration documents to assist customs clearance, but we are not liable for order detention, delivery delays or returns caused by customs policy adjustments and customer’s failure to pay relevant fees in a timely manner.

8. Contact Information